WNY Holidays Pvt. Ltd.
Effective Date: 14 October 2026
At WNY Holidays, each corporate event, incentive programme or group travel arrangement is planned around specific client requirements.
Unlike standard individual travel bookings, corporate programmes often involve customised services, advance reservations, event production and contractual commitments to multiple suppliers.
For this reason, cancellation and refund terms are determined individually for each confirmed programme.
1. Applicability
This policy applies generally to corporate travel, MICE programmes, conferences, events, incentive tours and related services arranged by WNY Holidays Pvt. Ltd.
It should be read together with the specific quotation, booking confirmation or written agreement applicable to the programme.
Where the agreed project terms contain specific cancellation, amendment, postponement or refund provisions, those provisions will govern, subject to applicable law.
2. Programme Confirmation and Advance Payments
Advance payments, deposits and payment schedules vary according to the nature, scale and requirements of each project.
Confirmed programmes may involve advance payments to airlines, hotels, venues, transport providers, entertainers, production partners and other suppliers.
An advance payment is not automatically refundable merely because the programme has been cancelled.
However, the amount retained or refunded will be determined according to the applicable agreement, actual commitments, services performed and applicable legal requirements.
3. Cancellation by the Client
A client wishing to cancel a confirmed programme should communicate the request in writing by email to the designated WNY Holidays account or project manager.
The cancellation will be assessed according to the applicable agreement and the status of programme arrangements.
Cancellation charges may include:
- Non-refundable deposits or advance commitments made to suppliers.
- Airline, accommodation, venue and transportation cancellation charges.
- Event production, design, planning and management work already performed.
- Costs incurred for customised materials, services or confirmed arrangements.
- Other charges specifically provided for in the relevant project agreement.
Any refundable balance will be calculated after determining the applicable charges and amounts recoverable from suppliers.
WNY Holidays will not apply an arbitrary standard cancellation percentage where none has been agreed.
4. Changes in Group Size or Participant Details
Changes to the number of participants, room requirements, travel arrangements or other confirmed programme details may affect the overall cost.
Reductions in group size do not necessarily result in proportionate reductions in charges, especially where minimum guarantees, group rates, blocked inventory or advance supplier commitments apply.
Any additional charges or adjustments will be determined according to the confirmed arrangements and the applicable agreement.
5. Postponement and Rescheduling
If a client requests postponement or rescheduling, WNY Holidays will endeavour to coordinate revised arrangements with the relevant suppliers.
Rescheduling is subject to availability, revised rates, supplier policies and contractual commitments.
Amounts already paid may be transferable, partially transferable or non-transferable depending on the applicable supplier terms and agreement.
Any additional cost arising from rescheduling will be communicated according to the agreed commercial arrangements.
6. Cancellation or Changes by Suppliers
Airlines, hotels, venues, transport operators and other service providers may occasionally cancel, modify or become unable to provide confirmed services.
In such cases, WNY Holidays will make reasonable efforts to coordinate appropriate alternatives or pursue applicable refunds or credits.
The treatment of additional costs, refunds and substitutions will be governed by the programme agreement, relevant supplier terms and applicable law.
7. Circumstances Beyond Reasonable Control
Events such as natural disasters, extreme weather, government restrictions, civil disturbances, public health emergencies, major transportation disruptions or other circumstances beyond reasonable control may affect programme delivery.
Where such circumstances arise, WNY Holidays will work with the client and relevant service providers to explore practical alternatives, postponement or available recoveries.
Any resulting financial adjustments will be handled according to the applicable agreement and legal requirements.
8. Refund Eligibility and Calculation
Where a cancellation or programme change results in a refund entitlement, the amount will be calculated with reference to:
- The relevant written agreement.
- Payments received from the client.
- Services already delivered or performed.
- Supplier cancellation charges and non-refundable commitments.
- Recoverable advances, deposits or credits.
- Any other applicable contractual or statutory requirements.
WNY Holidays will provide the client with the applicable refund position after reviewing the relevant arrangements.
9. Refund Processing
Refunds, where applicable, will be processed in accordance with the payment terms of the relevant agreement and applicable law.
The processing period may depend on the settlement of supplier accounts, receipt of recoverable amounts and completion of necessary reconciliations.
Where a refund is legally or contractually due within a specified period, that requirement will be respected.
Approved refunds will ordinarily be made through an appropriate banking or payment channel, subject to verification and applicable payment requirements.
10. Payments Made Through the Website
Payments made through an authorised WNY Holidays website payment facility are subject to the invoice, booking confirmation or contractual arrangement against which they are made.
Making a payment through the website does not create an independent entitlement to cancellation or refund beyond the applicable agreement and law.
If a payment is duplicated, incorrectly processed or made against the wrong reference, the payer should contact WNY Holidays promptly with the transaction details so that the matter can be reviewed and appropriately resolved.
11. No Universal Cancellation Schedule
Because WNY Holidays specialises in customised corporate programmes, there is no single cancellation schedule applicable to every project.
The applicable charges and refunds depend on the written agreement, confirmed supplier commitments, work performed and applicable legal requirements.
12. Cancellation and Refund Enquiries
All requests concerning cancellations, postponements, changes or refunds should be submitted in writing to the designated WNY Holidays project manager or to:
WNY Holidays Pvt. Ltd.
612, Wave Silver Tower, Sector 18, Noida, Uttar Pradesh 201301
Email: info@wnyholidays.in
Phone: +91 9958300054
Website: www.wnyholidays.com
13. Governing Law
This policy shall be interpreted in accordance with applicable Indian law.
Disputes concerning individual programmes shall be governed by the relevant written agreement and mandatory legal provisions.
Where no separate lawful jurisdiction or dispute-resolution arrangement applies, disputes relating to this policy shall be subject to the jurisdiction of competent courts at Gautam Buddh Nagar, Uttar Pradesh, subject to applicable law.